Remote help
For software, setup, and guidance when the affected device starts and can connect to the internet. Physical repairs need hands-on access.
Explore remote supportIndependent expertise / Pittsburgh + remote
Technology services
Explore PC and Mac repair, custom builds, malware removal, home automation, private AI, websites, and practical support in Pittsburgh and remotely.
One point of contact. A clear next step.
DRANTECH / IN PRACTICE
Computer & device repair
PC and Mac service, custom desktop builds and water cooling, virus and malware removal, and phone or tablet repairs considered case by case. Shipped electronics accepted by arrangement.
View serviceSmall-business IT support
Drantech provides owner-operated IT support for small businesses and organizations in Pittsburgh and Southwestern Pennsylvania. Work directly with Jeff Dran on computers, Wi-Fi, backups, software, and ongoing technology care.
View serviceRemote tech support
Get direct help with software, device setup, account problems, and everyday technology. I offer remote support where the issue allows it, plus on-site work in the Pittsburgh area by arrangement.
View serviceWi-Fi & networking
Wi-Fi and network troubleshooting, private VPN setup, Docker containers, and virtual machines. Connect your devices and self-hosted services in Pittsburgh or remotely when practical.
View serviceWebsites & software
Business websites, custom web applications, and internal tools built around real workflows. Work directly with me on planning, implementation, and maintenance.
View serviceHome automation & IoT
Home Assistant, smart-home automation, IoT troubleshooting, and private remote access. Help with devices, Docker or virtual-machine hosting, and useful routines in Pittsburgh and remotely.
View servicePrivate AI & workflows
Private AI instance setup and practical AI workflow improvements for individuals and small businesses. Plan the tools, hardware, data access, and integrations around your actual work.
View serviceTechnology consulting
Practical guidance on equipment, backups, business systems, interfaces, and technology decisions. Serving individuals and small organizations in Pittsburgh and remotely.
View serviceBefore we get started
How to arrange service
- On-site service
- Pittsburgh and Southwestern Pennsylvania, by arrangement. Include your general location so I can confirm whether an on-site visit is practical. Travel costs are agreed before work begins.
- Remote service
- Available elsewhere when the device, connection, and issue allow it. Tell me whether the affected device starts and can reach the internet.
- Scheduling & handoff
- Start a request, call, or text. I confirm availability, the service location, and any device handoff or shipping arrangements before you make a trip or send a device. Submitting a request does not reserve an appointment.
- What to send
- Include the device model or website, the symptoms or goal, when it started, and any deadline. Mention backup status for repairs. Keep passwords and recovery keys out of the initial request.
- Scope & approval
- Typical labor is $90/hour for residential work and $150/hour for business work. Parts are separate. Residential repair and troubleshooting pauses after two hours ($180 in labor) for approval before more time is billed.
Guides & tips
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Read the guideYour next step
Let’s make your
technology work for you.
Tell me what needs fixing, building, or figuring out.