Start a request.
The guided request collects the essentials so I can review the issue, confirm scope, and arrange the next step.
Start your requestIndependent expertise / Pittsburgh + remote
Let’s solve something.
Contact Jeff at Drantech for device repair, websites, connected systems, and technology support. Send a direct message, start a service request, call, or text.
One point of contact. A clear next step.
DRANTECH / IN PRACTICE
A little context goes a long way.
Include the device or website, what is going wrong, when it began, and what you would like to accomplish. For on-site help, include your general location. Please keep passwords, recovery keys, and other credentials out of the initial request.
Before we get started
How to arrange service
- On-site service
- Pittsburgh and Southwestern Pennsylvania, by arrangement. Include your general location so I can confirm whether an on-site visit is practical. Travel costs are agreed before work begins.
- Remote service
- Available elsewhere when the device, connection, and issue allow it. Tell me whether the affected device starts and can reach the internet.
- Scheduling & handoff
- Start a request, call, or text. I confirm availability, the service location, and any device handoff or shipping arrangements before you make a trip or send a device. Submitting a request does not reserve an appointment.
- What to send
- Include the device model or website, the symptoms or goal, when it started, and any deadline. Mention backup status for repairs. Keep passwords and recovery keys out of the initial request.
- Scope & approval
- Typical labor is $90/hour for residential work and $150/hour for business work. Parts are separate. Residential repair and troubleshooting pauses after two hours ($180 in labor) for approval before more time is billed.
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Read the guideYour next step
Let’s make your
technology work for you.
Tell me what needs fixing, building, or figuring out.