Start a Service Request

Choose your route

What brings you here?

Choose the closest match. We’ll confirm the right service after reviewing your request.

Fix a technology problemA computer, network, software, account, security, or device issue needs attention. Plan a projectA website, application, system, setup, migration, or defined body of work. Get expert directionTalk through options, risks, purchasing, architecture, or a technology decision. Build an ongoing relationshipRecurring support, maintenance, improvements, or a longer-term technology partnership.

Already have a private portal?Lost your portal link? Have it resent to the email already on file.

Take a look at your client portal Preview

Desktop portal

Mobile portal

Back home

Technology support

What is happening?

Tell us what changed, what you expected, and how the problem affects you. Technical details can be added later.

The essentials

Describe the problem0 / 4000

Keep credentials privateLeave out passwords, private keys, recovery codes, card numbers, and remote-access credentials.

Timing and location

Urgency optional How should the work happen? optional

Service location

Fill this in from your phone, then review the result.

Or enter your location manually

Why service location?Your location helps confirm availability, service jurisdiction, and applicable sales tax. A city and postal code are enough to get started; county is optional.

Device and additional context Optional

Device or system optional Important context optional

Your private workspace

Everything stays in one place.

An approved request receives one dedicated portal for communication, files, tickets, job progress, scheduling, and billing.

Your dedicated portal

After review, the portal opens with the request and exact next steps. Set a password on first entry, then return through the same private link from phone or desktop.

One private link

Prepare for optional remote help

If an online session would help, the accepted portal will provide the correct official RustDesk build, a private configuration guide, and exact Windows, macOS, Linux, or Android steps. Device access is never assumed or started by submitting this request.

Guided setupUse the official installer and follow the private, device-specific configuration steps in your accepted portal. Configure it myselfEnter the Drantech ID server and public key manually using the private instructions. Already configuredThe official RustDesk client is installed and already points to the intended server. Not needed yetThis request may not require an online device session.

Contact and timing

Where should the next step land?

Your dedicated portal link and instructions will go to this email after Drantech reviews and accepts the request.

Your contact details

Your name Email address Phone optionalInternational numbers: include + and country code Company optional

How to reach you

Preferred contact Scheduling preference optional

Email updatesSend useful portal activity and scheduling notices to the address above. You can ask to turn these off at any time.

Community optionsSchools, religious institutions, and verified nonprofit organizations can ask about adjusted pricing. Eligibility can be confirmed later.

Calendar connection is ready. Your preference will be reviewed before an appointment is confirmed.

Final check

Ready for review.

Confirm the essentials below. This sends a request, not a contract, invoice, appointment confirmation, or permission to access a device.

Client Data and Location Notice

Drantech uses information collected during onboarding and portal access to prepare the request, secure the workspace, document where support is delivered, and maintain accurate service records.

We collect the request details and contact information you provide, the portal password you later create, confirmed service location, access time, and any browser location data you separately choose to share.
Service-location information is used for session security, service delivery records, and tax or compliance review. Browser location is optional and is only captured after your device grants permission.
When address enrichment is enabled, the confirmed service address may be sent to Drantech's server-side mapping provider to identify jurisdiction details such as county. Mapping credentials are never shared with your browser.
Portal messages, files, and support records are retained for the active business relationship and applicable recordkeeping needs. They are not sold for advertising.
You may request deletion of your portal profile and support data from Portal Settings. Drantech must authorize the request before deletion. Existing invoices, payments, refunds, and tax records may be retained when required for business recordkeeping.
Do not enter sensitive credentials, payment-card numbers, recovery codes, or private keys into the portal chat.
You may request a correction to your submitted service-location record or ask questions about this notice through your portal.