Computer & device repair
Careful troubleshooting, upgrades, setup, and repair guidance for laptops, desktops, and everyday technology.
Computer repair / websites / tech help
Technology,made legible.
Direct computer repair, thoughtful development, and practical technology support from the person doing the work. No ticket maze. No inflated solution. Just a clear route forward.
Owner operated
Private client portals
Plain-language guidance
01 / Services
One person.
A wide skill set.
Technology rarely stays in one lane. Drantech can trace a problem across hardware, software, websites, and workflow without handing you from department to department.
Guided technology support
A secure, organized route through software problems, configuration, remote assistance, and device questions.
Websites & useful software
Maintainable business websites, focused applications, and internal tools built around real workflows.
Design & technology planning
Clear-eyed help with interfaces, content, branding, business systems, and decisions that carry technical risk.
02 / How it works
A clear path
from issue to done.
The onboarding flow gathers enough context to begin without making you diagnose the problem yourself. Once approved, your private portal keeps the work, conversation, and files together.
Describe what you need
Choose the kind of help, share what you know, and explain how to reach you. Uncertainty is fine.
Review the route forward
Jeff reviews the request, identifies the next useful step, and confirms whether the work should move ahead.
Work from one private space
Approved clients receive a secure portal for messages, files, tickets, job progress, and shared history.
03 / The approach
Less theater.
Better judgment.
A useful solution should fit the problem, the person using it, and the cost of maintaining it. That means listening first and being honest when the simplest answer is the best one.
Diagnose before prescribingUnderstand the failure, constraint, or goal before recommending a purchase or project.
Explain the tradeoffsCost, complexity, limitations, and future maintenance are part of the recommendation.
Leave a clear next stepWhether the answer is a repair, build, referral, or no action, you should know what happens next.
04 / Rates & plans
Clear rates.
Support that can grow.
Straightforward hourly rates cover most repair and support work. Larger projects and ongoing support are scoped first, with the price confirmed before work begins.
Residential$75 / hour
Typical rate for home technology support, repair, setup, and troubleshooting.
Business$125 / hour
Typical rate for business support, systems work, consulting, and operational troubleshooting.
A practical ceiling for residential repairs. Most repair and troubleshooting labor pauses at an agreed two-to-three-hour limit for a check-in before any additional time is approved.
Parts and materials are separate. Client-supplied parts are welcome once compatibility and condition can be confirmed.
Ongoing supportMonthly care without a giant contract.
Personal Care
Priority scheduling, a maintained device record, routine maintenance reminders, an annual device-health review, and reserved remote-support time.
Small Business Care
Priority incident response, recurring maintenance, device and vendor records, backup and update check-ins, reserved support time, and a concise monthly summary.
Support plans are sized around device count, response expectations, and included time. Unused time, overages, and cancellation terms are confirmed in a simple written agreement.
Community pricing is available. Religious institutions, schools, and nonprofit organizations may request negotiated rates after eligibility is verified.Ask about options
05 / Get started
Bring the problem.
Get a clear next move.
The guided start takes only a few minutes. It helps Drantech understand the situation before asking you to schedule, install anything, or make a decision.
01Share the situation
02Get a practical review
03Choose the next move
Drantech LLC · Owner-operated in the Pittsburgh, Pennsylvania area© 2026 Drantech LLC. All rights reserved.
Direct message
Start a conversation.
Send a short note for a general question. For work that needs diagnosis, scheduling, or a portal, the guided intake is still the fastest route.