Describe what you need
Choose the kind of help, share what you know, and explain how to reach you. Uncertainty is fine.
Pittsburgh / IT support / computer repair
Technology,made simple.
Drantech helps individuals and small businesses with computers, Wi-Fi, websites, and everyday technology. Work directly with me, Jeff Dran, in Pittsburgh and Southwestern Pennsylvania — or remotely when practical.
Owner operated
Private client portals
Plain-language guidance
01 / Services
Repairs, support
& websites.
Device repair, custom builds, websites, private AI, and connected homes. Work directly with me in the Pittsburgh area or remotely.
Computer & device repair
PCs, Macs, custom desktops and water cooling. Phone, tablet, and low-level repairs considered case by case; shipped devices by arrangement.
Explore computer repairGuided technology support
Windows, Linux, macOS, Android, and iOS help, including setup, troubleshooting, and virus or malware removal.
Explore tech supportWebsites & useful software
Maintainable business websites, focused applications, and internal tools built around real workflows.
Explore web developmentPrivate AI & useful workflows
Private AI instances, local setup, and better workflows built around your tools, hardware, and privacy needs.
Explore AI services02 / How it works
A clear path
from issue to done.
Describe the problem. Get a clear scope and price before work begins. Keep updates, messages, and files together in your private client portal.
Review the route forward
I review the request, identify the next useful step, and confirm whether the work should move ahead.
Work from one private space
Approved clients receive a secure portal for messages, files, tickets, job progress, and shared history.
03 / The approach
Meet your
point of contact.
A useful solution should fit the problem, the person using it, and the cost of maintaining it. That means listening first and being honest when the simplest answer is the best one.
Diagnose before prescribingUnderstand the failure, constraint, or goal before recommending a purchase or project.
Explain the tradeoffsCost, complexity, limitations, and future maintenance are part of the recommendation.
Leave a clear next stepWhether the answer is a repair, build, referral, or no action, you should know what happens next.
04 / Rates & plans
Clear rates.
Practical support.
Straightforward hourly rates cover most repair and support work. Larger projects and ongoing support are scoped first, with the price confirmed before work begins.
Residential$90 / hour
Typical rate for home technology support, repair, setup, and troubleshooting.
Business$150 / hour
Typical rate for business support, systems work, consulting, and operational troubleshooting.
A practical ceiling for residential repairs. Residential repair and troubleshooting pauses after two hours ($180 in labor) for your approval before any additional time is billed.
Parts and materials are separate. Client-supplied parts are welcome once compatibility and condition can be confirmed.
Remote: 30-minute minimum. On-site: one-hour minimum. Additional time is billed in 15-minute increments. Travel, parts, and project costs are agreed before work begins. Full pricing details
Ongoing supportMonthly care without a giant contract.
Personal Care
Priority scheduling, a maintained device record, routine maintenance reminders, an annual device-health review, and reserved remote-support time.
Small Business Care
Priority incident response, recurring maintenance, device and vendor records, backup and update check-ins, reserved support time, and a concise monthly summary.
Support plans are sized around device count, response expectations, and included time. Unused time, overages, and cancellation terms are confirmed in a simple written agreement.
Community pricing is available. Religious institutions, schools, and nonprofit organizations may request negotiated rates after eligibility is verified.Ask about options
05 / Get started
Bring the problem.
Get a clear next move.
The guided start takes only a few minutes. It helps me understand the situation before asking you to schedule, install anything, or make a decision.
01Share the situation
02Get a practical review
03Choose the next move
Drantech LLC · Owner-operated in the Pittsburgh, Pennsylvania area© 2026 Drantech LLC. All rights reserved.
Direct message
Start a conversation.
Send a short note for a general question. For work that needs diagnosis, scheduling, or a portal, the guided intake is still the fastest route.