Yes. A specific troubleshooting task, setup, or project can be scoped on its own. An ongoing plan is discussed when recurring support makes sense for the organization.
Independent expertise / Pittsburgh + remote
Small-business IT support in Pittsburgh
Drantech provides owner-operated IT support for small businesses and organizations in Pittsburgh and Southwestern Pennsylvania. Work directly with Jeff Dran on computers, Wi-Fi, backups, software, and ongoing technology care.
One point of contact. A clear next step.
DRANTECH / IN PRACTICE
At a glance
- Who I help
- Small businesses, home offices, schools, religious institutions, and nonprofit organizations.
- Where
- Remote help when practical; Pittsburgh and Southwestern Pennsylvania visits by arrangement.
- Typical labor
- $150/hour for business work. Remote minimum $75; on-site minimum $150. Care plans are quoted separately.
- Next step
- Describe your goal or symptoms. I confirm scope and availability before work begins.
Provided by Jeff Dran, owner of Drantech LLC. Call (724) 344-8478 or send a text.
What I can help with
A small organization may need help with a specific issue, a planned change, or the recurring work of keeping its technology usable. I start with the systems you rely on, who is affected, and the disruption the problem is causing. We agree on the scope before changing systems or committing to a support plan.
- Computer, software, printer, and shared-storage troubleshooting
- Wi-Fi, wired networks, and home-office connectivity
- Backup planning, update check-ins, and device or vendor records
- New-device setup, technology purchasing, and workflow improvements
- Virus and malware removal, recovery planning, and mixed-platform support
- AI workflow improvements and private AI setup scoped around business needs
- Docker container deployment and management, virtual machines, and virtualization support
Before you request help
Include the number of users and devices, the affected systems, the problem or goal, and any deadline. Mention your current IT provider and any work that must happen outside normal operating hours. Keep credentials out of the initial message.
Common questions
Plans can include recurring maintenance, device and vendor records, backup and update check-ins, reserved support time, and a monthly summary. Device count, response expectations, included time, overages, and cancellation terms are agreed in writing.
Availability and response expectations must be confirmed before work or a care plan is accepted. Submitting a request does not book an immediate session or establish a 24/7 service commitment.
Describe who maintains each system and what access or approval is available. We can agree on a defined task and coordinate responsibilities before work begins.
Schools, religious institutions, and nonprofit organizations may request negotiated rates after eligibility is verified. Include the organization and the work needed in your request.
Before we get started
How to arrange service
- On-site service
- Pittsburgh and Southwestern Pennsylvania, by arrangement. Include your general location so I can confirm whether an on-site visit is practical. Travel costs are agreed before work begins.
- Remote service
- Available elsewhere when the device, connection, and issue allow it. Tell me whether the affected device starts and can reach the internet.
- Scheduling & handoff
- Start a request, call, or text. I confirm availability, the service location, and any device handoff or shipping arrangements before you make a trip or send a device. Submitting a request does not reserve an appointment.
- What to send
- Include the device model or website, the symptoms or goal, when it started, and any deadline. Mention backup status for repairs. Keep passwords and recovery keys out of the initial request.
- Scope & approval
- Typical labor is $90/hour for residential work and $150/hour for business work. Parts are separate. Residential repair and troubleshooting pauses after two hours ($180 in labor) for approval before more time is billed.
Guides & tips
Practical advice for this service
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Let’s make your
technology work for you.
Tell me what needs fixing, building, or figuring out.