The short answer
Choose one-time help for a defined issue or project. Consider ongoing support when maintenance, records, backup check-ins, and recurring questions need consistent attention. At Drantech, business work is typically $150 per hour; Small Business Care scope, response expectations, and pricing are agreed separately in writing.
A printer that stops working, a new computer to configure, or a Wi-Fi problem may be a specific job. Describe the outcome you need, which people or devices are affected, and any deadline. A support plan is not a prerequisite for requesting a defined task.
A planned migration, website, or integration may need a separate project scope. Identify who approves changes and whether work can interrupt business hours before scheduling implementation.
Recurring maintenance, device and vendor records, backup and update check-ins, and reserved support time are possible parts of Small Business Care. A monthly summary can keep the work and next steps understandable.
Start with a list of systems and responsibilities: computers, network equipment, shared files, accounts, backups, and existing providers. This helps distinguish a single repair from work that needs continued attention.
A care agreement should identify the covered devices and work, included time, response expectations, overages, unused time, and cancellation terms. Confirm who handles software subscriptions, equipment purchases, and changes that need outside-vendor approval.
A request does not reserve an immediate appointment or establish 24/7 coverage. Availability and response commitments must be confirmed. If there is an existing IT provider, clarify the division of responsibilities before changing its systems.
Tell me roughly how many people and devices rely on the systems, what is difficult today, and what you want to improve. I can review whether the next step is a focused job, a larger project, or a discussion about ongoing care.
Drantech serves Pittsburgh and Southwestern Pennsylvania with on-site work by arrangement and remote work when practical. Accepted clients use a private portal for messages, files, and updates, with Jeff Dran as the direct point of contact.