Tell me what you need
Start with the symptoms or the goal. Include the device, the situation, and any deadline or budget constraints. You do not need a technical diagnosis.
Independent expertise / Pittsburgh + remote
A clear path forward
From your first request to diagnosis, an agreed scope, and a clear handoff. See how computer repair, support, and website projects work with Drantech.
One point of contact. A clear next step.
DRANTECH / IN PRACTICE
Agree on the next step
I review the request and confirm availability, access, scope, and pricing before work begins. Remote support, hands-on repair, shipped electronics, and larger projects need different starting points. The shipping address and instructions are provided once we agree on the service; confirm these before sending a device.
Work with visibility
Accepted clients use a private portal for messages, files, and job updates. Changes that affect scope or cost are discussed before proceeding. Residential troubleshooting pauses after two hours for renewed approval.
Leave with a clear handoff
Get an explanation of the work, the remaining limitations, and the next useful steps. Ongoing care is available by agreement when continued support makes sense.
Before we get started
How to arrange service
- On-site service
- Pittsburgh and Southwestern Pennsylvania, by arrangement. Include your general location so I can confirm whether an on-site visit is practical. Travel costs are agreed before work begins.
- Remote service
- Available elsewhere when the device, connection, and issue allow it. Tell me whether the affected device starts and can reach the internet.
- Scheduling & handoff
- Start a request, call, or text. I confirm availability, the service location, and any device handoff or shipping arrangements before you make a trip or send a device. Submitting a request does not reserve an appointment.
- What to send
- Include the device model or website, the symptoms or goal, when it started, and any deadline. Mention backup status for repairs. Keep passwords and recovery keys out of the initial request.
- Scope & approval
- Typical labor is $90/hour for residential work and $150/hour for business work. Parts are separate. Residential repair and troubleshooting pauses after two hours ($180 in labor) for approval before more time is billed.
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