Rates & support plans

How time is billed

• Remote support: 30-minute minimum — $45 residential or $75 business.
• On-site work: one-hour minimum — $90 residential or $150 business.
• After the minimum: 15-minute increments — $22.50 residential or $37.50 business.
• Diagnosis: diagnostic time is part of the paid labor, even if the recommendation is to replace the device or not proceed.

Residential rates cover personal and household technology. Business rates cover systems and work supporting an organization. The applicable rate is confirmed before work begins.

Any travel charge, parts, software, or separately quoted project cost is agreed in advance. New rates apply to new requests; existing written quotes and support agreements retain their agreed terms.

Ongoing support

Personal Care

Priority scheduling, a maintained device record, maintenance reminders, an annual device-health review, and reserved remote-support time.

Small Business Care

Priority incident response, recurring maintenance, device and vendor records, backup and update check-ins, reserved support time, and a concise monthly summary.

Plans are sized around device count, response expectations, and included time. Pricing, unused time, overages, and cancellation terms are confirmed in a written agreement.